Shipping Policy
Every order.
Every order.
Fully insured.
Carefully delivered.
We ship across India and worldwide — every order fully insured, end-to-end tracked, and handled with the same care that went into making the piece itself.
Fully Insured
Every order insured for its full value
India Delivery
2–4 business days via Sequel Logistics
International Delivery
7–10 business days via DHL Express
End-to-End Tracking
Live tracking from dispatch to doorstep
Free Shipping India
No minimum order value required
Ships To
India & worldwide
India Shipping
Free on all orders
Delivery Time
2–4 days India · 7–10 days international
Insurance
100% insured on every order
India Shipping
We ship across India via Sequel Logistics — the same trusted courier used by Tanishq and CaratLane — on every domestic order, at no charge to you.
| Destination | Courier | Cost | Delivery Time |
|---|---|---|---|
| All India | Sequel Logistics | Free No Minimum | 2–4 business days |
Why Sequel Logistics?
Sequel Logistics is a specialist in high-value jewellery and luxury goods delivery. They handle every piece with the care it deserves — fully insured, tamper-proof packaging, and real-time tracking from our workshop to your door.
Please note: Delivery times are estimates from the date of dispatch, not the date of order. Custom pieces ship after production is complete — typically 2–3 weeks after design approval. Ready-to-ship items are dispatched within 1–2 business days of payment confirmation.
International Shipping
We ship worldwide via DHL Express — one of the most reliable international couriers for high-value shipments. Every international order is fully insured and tracked end-to-end.
| Region | Courier | Shipping Cost | Delivery Time |
|---|---|---|---|
| UAE, Kuwait, Bahrain, Qatar, Oman | DHL Express | Calculated at checkout | 7–10 business days |
| UK, Europe | DHL Express | Calculated at checkout | 7–10 business days |
| USA, Canada | DHL Express | Calculated at checkout | 7–10 business days |
| Australia, New Zealand | DHL Express | Calculated at checkout | 7–10 business days |
| Rest of World | DHL Express | Calculated at checkout | 7–10 business days |
International shipping costs are calculated at checkout based on your location and order weight. For a cost estimate before ordering, reach out on WhatsApp or at design@variation.in.
Processing Times
Processing time is the time between your order being placed and your order being dispatched. It varies depending on whether your piece is ready to ship or being made to order.
| Order Type | Processing Time | Then Add |
|---|---|---|
| Ready-to-Ship Jewellery | 1–2 business days | + Delivery time |
| Custom & Bespoke Pieces | 2–3 weeks from design approval | + Delivery time |
| Loose Lab Grown Diamonds | 1–3 business days | + Delivery time |
Special Occasions & Deadlines
If you have a specific date in mind — a proposal, an anniversary, a birthday — please let us know when you order or reach out directly. We will do everything we can to work around your timeline and will always be honest if something is not achievable.
Insurance & Safety
Every Variation order — without exception — is fully insured for its complete value from the moment it leaves our hands to the moment it reaches yours.
- Every order insured for full declared value — India and international
- Tamper-proof, secure packaging on every shipment
- Signature required on delivery — your piece will not be left unattended
- In the unlikely event of loss or damage in transit, we will replace or refund your order in full
- No additional insurance fee — included as standard on every order
Our Commitment
We have never had a piece lost or damaged in transit. We intend to keep it that way — which is why we choose couriers specifically experienced in handling high-value jewellery, and why we insure every order regardless of value.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email and WhatsApp. You can use this to track your shipment in real time directly on the courier's website.
- India orders — track via the Sequel Logistics website or app
- International orders — track via dhl.com using your waybill number
- Tracking updates are sent at key stages — dispatched, in transit, out for delivery, delivered
- If you have not received your tracking number within 2 business days of dispatch confirmation, contact us immediately
Can't find your tracking number? Check your spam folder first. If it's not there, message us on WhatsApp at +91 96992 05852 with your order number and we will share it immediately.
Customs & Import Duties
For international orders, customs duties and import taxes may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in the shipping cost at checkout.
- Variation ships all international orders with accurate declared values — we do not under-declare
- Customs duties vary by country and are determined by your local customs authority
- DHL may contact you directly to arrange duty payment before delivery
- Refused deliveries due to unpaid customs duties are not eligible for a refund of shipping costs
Not Sure About Duties in Your Country?
Reach out to us before ordering and we will do our best to provide general guidance. For accurate duty estimates, we recommend contacting your local customs authority or using your country's official customs calculator.
Issues & Claims
If something goes wrong — a delay, a damaged package, or a missing order — contact us immediately and we will resolve it.
| Issue | What To Do | Timeline |
|---|---|---|
| Order not arrived | Contact us with your order number — we will investigate with the courier | Within 48 hours of expected delivery |
| Damaged packaging | Photograph the packaging before opening and contact us immediately | Within 24 hours of delivery |
| Wrong item received | Contact us with photos — we will arrange a replacement immediately | Within 48 hours of delivery |
| Lost in transit | We will file an insurance claim and replace or refund in full | We handle this — contact us |
Contact us: WhatsApp +91 96992 05852 or email design@variation.in. Include your order number and photos where relevant. We respond within a few hours, Monday–Saturday, 10am–7pm IST.
Shipping Questions
Quick answers about delivery.
The most common questions we get about shipping — answered honestly. If yours is not here, message us on WhatsApp.
Ask on WhatsApp
Is shipping really free in India?
Yes — completely free on all orders across India, with no minimum order value. We cover the full shipping cost, and every India order is fully insured at no extra charge.
How much does international shipping cost?
International shipping costs are calculated at checkout based on your location and order weight. If you would like an estimate before placing your order, reach out to us at design@variation.in or on WhatsApp and we will give you an accurate figure.
Can I change my delivery address after ordering?
If your order has not yet been dispatched, yes — contact us immediately on WhatsApp or email and we will update the address. Once dispatched, address changes may not be possible. Please double-check your delivery address carefully at checkout.
Will I need to pay customs duties on my international order?
Customs duties and import taxes vary by country and are the responsibility of the recipient. We are unable to predict or control these charges. We recommend checking with your local customs authority before ordering if you are concerned about potential duties.
What happens if my order is lost in transit?
Every Variation order is fully insured for its complete value. If your order is confirmed lost in transit, we will file an insurance claim and replace or refund your order in full. Contact us immediately if you suspect your order is lost.
How long does a custom piece take before it ships?
Custom pieces typically take 2–3 weeks from design approval to completion. Once ready, they are dispatched and delivered within 2–4 business days in India or 7–10 business days internationally. We keep you updated throughout and will always give you an honest timeline upfront.
Do you ship to PO Boxes or APO/FPO addresses?
Due to the high value and insurance requirements of our shipments, we are unable to deliver to PO Boxes or APO/FPO addresses. All orders require a physical street address and a signature on delivery.
Still Have Questions?
We are here to help.
If you have a question about shipping to your location, need a cost estimate, or want to discuss a specific delivery requirement — reach out to us directly. We respond within a few hours.
100% Insured Delivery
IGI Certified Diamonds
BIS Hallmarked Gold